bengobet Privacy Policy
The security of your personal information is our top priority. Read this policy for details on how we collect, use, and protect your information.
Introduction and General Principles
bengobet is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") explains how bengobet ("we", "us") collects your personal information, the purposes for which that information is used, who it may be shared with, and how it is kept secure.
By using our website bengobet.cam or registering for any service, you are considered to have given your consent to this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.
Applicability
This policy applies to all registered users, visitors, and any person who accesses or uses our platform.
Age Restriction
Our services are intended only for persons aged 21 or older. We do not knowingly collect information from minors.
What Information We Collect
bengobet collects various types of information to operate its services smoothly. This information falls into two categories — information provided directly by the user and information collected automatically.
Personal Identity Information
Information you provide yourself at the time of registration:
- Full name and date of birth
- Email address
- Mobile number
- National ID card or passport number (for KYC verification)
- Residential address
- Occupation and source of income (for financial security purposes)
Financial Transaction Information
For payment processing and account management:
- Relevant information related to bKash, Nagad, Rocket, or Upay accounts
- Deposit and withdrawal history
- Transaction date, time, and amount
- Transaction reference number
Technical Information
Collected automatically from your device and usage:
- IP address and geographic location (approximate)
- Browser type and version
- Device type (mobile, tablet, desktop)
- Operating system
- Cookies and session data
Gaming Activity Information
To improve your gaming experience:
- Game history and results
- Betting patterns and amounts
- Time spent on the platform
- Session logs and game preferences
- Bonus and promotion usage information
How Your Information Is Used
bengobet uses your information solely for legitimate and lawful purposes. We never sell your information or share it with unnecessary third parties. We use the information you provide for the purposes listed below.
Service Operation and Account Management
Your information is used to create, verify, and manage your account and to ensure smooth access to our platform. This includes the registration process, login verification, password recovery, and account settings.
Payment Processing
Your information is used to process deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay, and to ensure the security of financial activities. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳800.
Fraud Prevention and Security
Your information is analysed to detect and prevent account misuse, fraud, money laundering, and other illegal activities. Information is also used for identity verification in the KYC (Know Your Customer) process.
Customer Service and Communication
Your contact information is used to resolve your issues, send important account-related notifications, and provide 24/7 live chat support.
Service Improvement and Personalisation
Information is used to analyse your gaming preferences and behaviour in order to improve bengobet's services and to provide you with relevant offers and recommendations. This analysis also helps ensure responsible gaming.
Legal and Regulatory Compliance
Your information may be used where necessary to meet applicable laws, regulations, and regulatory requirements, and to comply with orders from courts or relevant authorities.
Cookies and Tracking Technologies
bengobet uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help us recognise you and improve your experience.
Essential Cookies
These cookies are essential for the core functionality of the website. They are used to maintain login sessions, carry out security verification, and deliver core services. These cookies cannot be disabled.
Analytics Cookies
These cookies are used to collect website usage statistics. They help us understand which pages users spend the most time on and where issues are occurring.
Preference Cookies
These cookies are used to remember your language, display settings, and other personal preferences, so you do not need to set them again on your next visit.
Cookie Controls
You can disable non-essential cookies through your browser settings. However, this may limit certain features. Contact us for more information.
Information Sharing with Third Parties
bengobet does not sell your personal information or share it with third parties for commercial purposes. However, in certain circumstances it may be necessary to share limited information with trusted partners.
Payment Processors
Relevant information is shared with payment providers to complete transactions via bKash, Nagad, Rocket, and Upay. These providers are governed by their own privacy policies and are obligated to protect your information.
Technology and Service Providers
Relevant information may be shared with selected technology providers for the operation of our platform. These providers operate under strict confidentiality agreements and may use the information received only for the specified purpose.
Legal Authorities
We are legally required to provide necessary information in response to valid orders or requests from courts, investigative agencies, or government authorities. In such cases we provide only the minimum information required.
Business Restructuring
In the event of a merger, acquisition, or asset transfer, your information may be shared with the relevant parties. We will notify you appropriately before any such change.
Data Security Measures
bengobet applies internationally recognised security measures to protect your information. Our security infrastructure is regularly updated and tested to ensure your information remains safe at all times.
SSL Encryption
SSL/TLS encryption is used for all data transfers, protecting your information from third-party access.
Firewall Protection
Advanced firewalls and intrusion detection systems protect our servers from unauthorised access.
Access Controls
Only authorised staff have limited access to the necessary information. All access is logged and monitored.
Secure Storage
Collected information is stored in encrypted databases and regular backups are maintained.
Data Retention Period
bengobet retains your information only for as long as it is necessary or legally required. After the retention period, information is securely deleted or anonymised.
Account Information
Account-related information is retained for as long as your account remains active. Even after account closure, certain information may be kept for a defined period to meet legal requirements.
Transaction Records
Records of financial transactions are generally retained for an extended period because financial laws and regulations require it. These records are used only for audit, dispute resolution, or legal purposes.
Data Deletion Requests
If you wish to request deletion of your information, please email [email protected] or contact our 24/7 live chat support. We will fulfil your request to the extent possible beyond legal obligations.
Your Rights and Controls
bengobet believes that you are the owner of your own information. We therefore provide you with several important rights regarding your data.
Right to Access
You may request to view your personal information held by us at any time. We will provide that information within a reasonable period.
Right to Correction
If any of your information is incorrect, you may have it corrected. This request can be made through your account settings or via support.
Right to Restrict Processing
In certain circumstances you may ask us to restrict the processing of your information. This applies when there is a dispute about the accuracy of the information.
Right to Withdraw Consent
You may withdraw your consent at any time. However, any processing that took place prior to the withdrawal will remain valid.
International Data Transfers
bengobet is an international online platform. Your information may be stored or processed on servers outside Bangladesh. In such cases we ensure that international data protection standards are maintained.
International Security Standards
We ensure internationally recognised data protection standards in the countries or servers to which your information may be transferred. Our technology partners operate under appropriate agreements.
Contractual Safeguards
Strict data processing agreements are in place with any third parties with whom information is shared. These agreements ensure that your information is used only for authorised purposes.
Policy Changes and Updates
bengobet may update this privacy policy from time to time. The date of the most recent update will be noted at the top of this page. For significant changes, we will notify you by email or through the platform.
Change Notifications
If significant changes are made to the privacy policy, we will send a notification to your registered email address and display a notice on the platform.
Consent to Changes
Continuing to use our platform after an update means you agree to the revised privacy policy. If you do not agree, please contact our support team.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, we are ready to help. Use the following channels to contact us.
Live Chat Support
Our 24/7 live chat support is active around the clock according to Bangladesh Standard Time (BST, UTC+6). Use live chat to get immediate assistance with any questions related to data protection.
For written requests or detailed complaints regarding the privacy policy, email us:
[email protected]
We typically respond within 72 hours.
Related Policies
Please also read our other policies, which provide detailed information about your rights and responsibilities:
- Terms & Conditions — Terms of service use
- Responsible Gaming — Safe and responsible gaming guidelines
- About Us — Learn more about bengobet
- FAQ — Answers to common questions